Frequently Asked Questions

Do you accept insurance?

No, Firm Foundation Family Services is an insurance-free practice. We’ve chosen not to work with insurance providers so we can prioritize your privacy, offer truly personalized care, and support your mental health without external limitations.

If you have questions about affordability or would like help exploring flexible payment options, we’re happy to work with you to find a solution that makes therapy more accessible.

Do you provide in-person or virtual sessions?

We offer in-person therapy sessions as our primary format. We believe face-to-face engagement allows for deeper, more personalized care and is an important factor in promoting mental and relational health.

That said, we understand life can be unpredictable. Virtual sessions are available on an as-needed basis to accommodate illness, injury, or other temporary extenuating circumstances.

Do I have to be Christian to participate?

No, you do not need to be Christian to receive care at Firm Foundation Family Services. We welcome individuals from all walks of life. Our Biblical worldview informs our understanding of human nature, human needs, and how to address distressing symptoms, but we understand that clients are entitled to their own beliefs and values. We are committed to providing support with compassion, curiosity, and respect for each client’s individual experience.

What should I expect after submitting a contact form?

Once we receive your message we will reach out within 1-2 business days to discuss your needs and next steps. We’ll answer any questions you have and help you schedule your first appointment if you’re ready.

What types of therapy do you offer?

At Firm Foundation Family Services, we specialize in faith-based counseling that supports individuals, couples, and families in building strong, thriving relationships.Our services include marriage counseling, family therapy, pre-marital counseling, adolescent and individual therapy—all grounded in Biblical principles and Christ-centered hope.

Our therapeutic approach integrates research-backed methods such as Gottman Couples Therapy, Emotion-Focused Therapy, Structural Family Therapy, Narrative Therapy, and Solution-Focused Therapy. We believe that strong relationships are built on strong foundations, and we tailor our care to honor your values, restore trust, and deepen connection.

What is your cancellation and rescheduling policy?

To respect everyone’s time and availability, we kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us time to offer that appointment slot to another client in need.

Cancellations or reschedules with less than 48 hours’ notice may be subject to a cancellation fee. Cancellations within 24 hours will be charged the full cost of your missed session. If you have any questions or concerns about scheduling or our cancellation policy please don’t hesitate to reach out — we’re here to work with you.

Are your therapists licensed and credentialed?

All of our clinicians are licensed and in good standing with the Virginia Board of Counseling. Our practice is committed to maintaining exceptional professional and ethical standards. We ensure all therapy provided is informed by evidence-based approaches, ongoing education, and a foundation of faith-centered care.

What’s the difference between parent coaching and therapy?

At Firm Foundation Family Services, we offer both parent coaching and therapy—each designed to support different needs.

Parent coaching is practical and future-focused. It is ideal for parents facing specific challenges like tantrums, discipline difficulties, bedtime battles, or screen time struggles. We’ll work together to create actionable strategies that align with your values and your child’s needs. Coaching leads to greater clarity, confidence, and practical solutions.

Therapy takes a deeper, more reflective approach. It’s focused on exploring emotional patterns, past experiences, and relationship dynamics that may be impacting your current challenges. Therapy is well-suited for those looking to heal, process, and grow—whether individually, as a couple, or as a family.

Not sure which is right for you? That’s completely normal. We’ll help you decide what kind of support best fits your goals during your consultation.

Will my therapist be neutral or unbiased?

That’s a common (and fair) question, and one we think deserves an honest answer. At Firm Foundation Family Services, we don’t pretend to be blank slates. We’re not passive observers, nor do we endorse every choice as equally beneficial.

Instead, we bring values, compassion, and conviction into the room — with the humility to let you decide what aligns with your beliefs, goals, and priorities. We believe healing happens when honesty and care go hand in hand.